Shipping policy

Thank you for shopping with us. Below are the details regarding our shipping process to ensure transparency and a smooth delivery experience.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, shipments may be delayed by a few days.

Shipping Time

Delivery time depends on the destination and shipping method selected at checkout.

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days (if available)

Please note that delivery times are estimates and may vary due to external factors such as logistics delays, customs clearance, or weather conditions.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout. Occasionally, we may offer free shipping promotions, which will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor the delivery status of your package.

Incorrect Address

Please ensure that your shipping address is correct before placing an order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery with photos (if applicable), and we will assist you in resolving the issue.

Contact Us

If you have any questions regarding shipping, please contact our support team at:
Email: support@hyvoniq.com